At LAM, your satisfaction is our priority. We want you to be pleased with your purchase. This policy outlines the terms and conditions for returns and refunds.
Eligibility for Returns
Timeframe: You may return eligible items within 2 days of the original delivery date.
Condition: To be eligible for a return, items must be in new, unused, and resalable condition, with all original tags and packaging intact.
Exclusions: The following items are not eligible for return:
Final sale items, personalized items, mattresses.
Custom-made or made-to-order items (unless they are defective or damaged)
Items that have been assembled or installed
Items that are damaged or altered in any way after delivery
Proof of Purchase: A valid proof of purchase (order confirmation, invoice, etc.) is required for all returns.
Reasons for Return
You may return items for the following reasons:
Incorrect Item: If you received an item different from what you ordered.
Damaged or Defective Item: If the item arrived damaged or with a manufacturing defect.
Change of Mind: If you change your mind about the item.
Return Process
Contact Us: To initiate a return, please contact our customer service team within the eligible timeframe:
Phone: +962 79 6899 996
Email:
sanad.shakhatreh@gmail.com
Live Chat:
Provide Information: Please provide the following information:
Your order number
The item you wish to return
The reason for the return
Return Authorization: Our customer service team will review your request and issue a Return Authorization (RA) number if the return is approved.
Return Shipping:
Incorrect/Damaged/Defective Items: If the return is due to an incorrect, damaged, or defective item, LAM will be responsible for the return shipping costs. We will provide you with a prepaid shipping label or arrange for a pickup.
Change of Mind: If the return is due to a change of mind, you will be responsible for the return shipping costs.
Return the Item: Pack the item securely in its original packaging (if possible), include the RA number, and ship it back to the address provided by our customer service team.
Inspection and Processing: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria.
Refund Process
Refund Eligibility:
If the returned item meets our eligibility criteria, you will be eligible for a refund.
Refunds will be processed based on the original payment method.
Refund Amount:
Full Refund: You will receive a full refund for the price of the item if the return is due to an incorrect, damaged, or defective item.
Partial Refund: If the return is due to a change of mind, we may deduct the original shipping costs and any applicable restocking fees from your refund.
Refund Timing:
Refunds will be processed within 14 business days of receiving and inspecting the returned item.
Please note that it may take additional time for your bank or credit card company to process the refund and for it to appear in your account.
Restocking Fees
A restocking fee of 10% may apply to returns due to a change of mind. This fee helps cover the costs of processing the return and restocking the item.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately. We will work with you to resolve the issue, which may involve a return, exchange, or repair, depending on the situation.
We may request photos or other documentation of the damage or defect to help us process your request.
